Customer Care Manager - State Farm Agent Team Member
Canton - GA - 30114
Customer Care Manager - State Farm Agent Team Member
Full Time • Canton - GA - 30114
Responsive recruiter
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Care Manager at Jey Willis State Farm if:
- You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re a natural relationship-builder who earns confidence quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently providing options.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 157 Reinhardt College Pkwy #100, Canton, GA 30114
At Jey Willis State Farm, we’re committed to delivering exceptional service to our clients every day. We’re looking for a friendly, organized Customer Care Manager r to join our team and help ensure clients feel supported from the moment they reach out.
Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
- Manage customer inquiries and support daily service activities.
- Coordinate team communication to maintain efficient workflows.
- Assist with account updates, billing inquiries, and policy reviews.
- Track service metrics and report progress to the agent.
- Support community engagement and customer outreach initiatives.
Qualifications
- Excellent communication and organizational skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Prior experience in customer service, office management, or administrative support preferred.
- Must be able to obtain applicable state insurance licenses.
Compensation: $40,000.00 - $80,000.00 per year
We're Hiring!
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. If you want to work in an environment that is fun, challenging, and rewarding, then Jey Willis - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Canton, Georgia.
- I am a proud graduate of The University of Georgia.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none